Privacy policy

Privacy Policy

Effective Date: September 29, 2026

At Traditions, we respect your privacy and are committed to protecting your personal information. We are a family-owned business, and we take the trust our customers place in us seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our email or text message marketing programs, or otherwise interact with us.

This Privacy Policy applies to ChristmasTraditions.com, any associated mobile applications, and any other websites, products, services, or communications that reference this Privacy Policy (collectively, the “Services”).

Throughout this Privacy Policy, “Traditions,” “we,” “us,” and “our” refer to Gary’s Market Inc. DBA Traditions.

Information We Collect

We may collect the following categories of information.

Information You Provide Directly

When you place an order, create an account, join an email or text message marketing program, enter a promotion, submit a review, contact customer service, or otherwise interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order and return history
  • Marketing preferences, subscriptions, and consent records
  • Communications with us, including text messages and customer service communications
  • Reviews, ratings, photographs, videos, display names, and other content you submit
  • Product interests and other preferences you choose to provide
  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, use our Services, or interact with our emails or text messages, we and our service providers may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device identifiers and device information
  • Operating system
  • Referring website
  • Pages viewed and links clicked
  • Date and time of visits and interactions
  • Time spent on pages
  • Search terms
  • Shopping and browsing activity
  • Cart activity, including items added to or left in a cart
  • Interactions with emails and text messages
  • Approximate geographic location
  • Cookie, pixel, tag, and similar identifiers

Information from Third Parties

We may receive information from third parties, including:

  • Shopify
  • Attentive
  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Advertising partners
  • Social media platforms
  • Email and text message marketing service providers
  • Customer review providers
  • Fraud prevention and security providers

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders, returns, and exchanges
  • Provide customer support
  • Communicate about purchases, accounts, and service activity
  • Manage email and text message subscriptions and consent preferences
  • Send marketing communications where permitted by law
  • Personalize email, text message, website, and shopping experiences
  • Send cart, browse, product, and other reminders where permitted by law
  • Request, collect, authenticate, publish, and respond to product and company reviews
  • Measure engagement with our website and communications
  • Prevent fraud and maintain security
  • Improve our website, products, and services
  • Analyze website and campaign performance
  • Administer rewards programs, promotions, and surveys
  • Comply with legal obligations
  • Protect our rights, customers, and business operations

Shopify Services and Shopify Network Intelligence

Our store is powered by Shopify.

Shopify may process personal information collected through our store to provide services to us, process transactions, improve platform performance, prevent fraud, support commerce-related services, and develop and improve Shopify’s products and services.

We may participate in Shopify features that use information across participating merchants to provide enhanced services, including:

  • Personalized shopping experiences
  • Product recommendations
  • Search improvements
  • Advertising measurement
  • Analytics and reporting
  • Fraud prevention and security services
  • Commerce optimization services

Depending on your location, you may have the right to opt out of certain data sharing or targeted advertising activities.

For more information about how Shopify processes personal information, please review Shopify’s Privacy Policy.

You may also review our Privacy Choices page to exercise available privacy rights and preferences.

Cookies and Similar Technologies

We and our service providers, including Shopify and Attentive, may use cookies, pixels, tags, software development kits, local storage, and similar technologies to:

  • Operate our website
  • Remember preferences
  • Maintain shopping cart functionality
  • Display email and text message sign-up forms
  • Recognize browsers and devices
  • Measure website traffic and communications engagement
  • Analyze visitor behavior
  • Improve site and campaign performance
  • Personalize content and communications
  • Deliver relevant advertising
  • Attribute purchases and other activity to marketing campaigns

Some technologies are necessary for the operation of the website, while others support analytics, personalization, and marketing. If you sign up for our text messaging program, cookies and similar technologies may be used to personalize your experience, including to send shopping cart reminders.

You may manage cookie preferences through your browser settings or any consent management tools we make available. Blocking certain technologies may affect the availability or functionality of parts of the Services.

Analytics and Advertising

We use analytics and advertising partners, which may include:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram)
  • Shopify
  • Attentive
  • REVIEWS.io
  • TikTok
  • Microsoft Ads
  • Microsoft Clarity
  • Other advertising, analytics, and marketing providers

These providers may use cookies and similar technologies to collect information about your activities across websites and devices. We may also use session replay, heat mapping, and website analytics tools to better understand how visitors interact with our website and improve the user experience.

We may use this information to:

  • Measure advertising and campaign effectiveness
  • Improve marketing campaigns
  • Understand customer behavior
  • Personalize content, messages, and advertising
  • Attribute orders and other activity to marketing campaigns

You can learn more about interest-based advertising and available opt-out options by visiting:

Email and Text Message Marketing; Attentive

If you subscribe to our email or text message marketing programs, we may send promotional communications regarding products, sales, events, offers, and company news. Consent to receive marketing text messages is not a condition of purchase. Email and text message subscriptions are separate, and subscribing to one does not automatically subscribe you to the other.

We use Attentive Mobile Inc. (“Attentive”) as a service provider to help us collect and manage subscriptions, maintain consent and opt-out records, personalize communications, and send and measure email and text message campaigns. Attentive may process information on our behalf, including names, email addresses, phone numbers, IP addresses, device and browser identifiers, website and shopping activity, order information, marketing preferences, message content and responses, and interactions with our communications. Attentive processes this information subject to our instructions and our agreement with Attentive. You may review Attentive’s Privacy Policy for more information about its privacy practices.

We may use information about your browsing, cart, purchase, and message activity to personalize marketing communications and to send reminders, including shopping cart reminders, where permitted by law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. You may opt out of marketing text messages at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to a message from us, or by using another reasonable method that clearly communicates your request. After an opt-out request, you may receive one non-promotional message confirming your request. We will process opt-out requests as required by applicable law.

If you have opted out of marketing communications, we may still send non-marketing communications where permitted by law, such as order confirmations, shipping notices, account notices, security alerts, or responses to customer service requests.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may share mobile information with service providers, including Attentive, that help us operate our text messaging program, but they may use that information only to provide services to us or as otherwise permitted by law. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

The additional Mobile Messaging Program Terms below apply to our text messaging program.

Product and Company Reviews; REVIEWS.io

We use REVIEWS.io Limited ("REVIEWS.io") to help us request, collect, verify, manage, and display product and company reviews. After you make a purchase, we may provide REVIEWS.io with information such as your name, email address, order number or order identifier, products purchased, and order or fulfillment information so that REVIEWS.io can:

  • Send review invitation and reminder emails on our behalf
  • Connect a review to the appropriate product or company experience
  • Confirm that a review came from a verified customer or transaction
  • Help us manage and respond to reviews
  • Detect fraudulent, misleading, or otherwise improper reviews

Review invitations are sent for feedback collection. You may unsubscribe from future review invitations by using the unsubscribe option in the invitation or by contacting us.

If you submit a review, REVIEWS.io may collect your name, email address, rating, review text, photographs, videos, and other information you choose to provide. Your review, rating, display name, and submitted media may be displayed publicly on our website, on REVIEWS.io, and through authorized review widgets or distribution partners. Please do not include sensitive personal information in a review or in publicly submitted content.

Before a review is submitted, REVIEWS.io generally processes review-invitation information on our behalf as a service provider or processor. After you submit a review and accept REVIEWS.io's applicable terms, REVIEWS.io may also process review information as an independent controller under its own privacy policy. For more information, please review the REVIEWS.io User Privacy Policy.

How We Disclose Information

We do not sell personal information in exchange for money. We may disclose personal information in the following circumstances.

Service Providers

We may disclose personal information to service providers that perform services on our behalf, including:

  • Shopify
  • Attentive
  • Payment processors
  • Shipping carriers
  • Marketing platforms
  • Analytics providers
  • Customer support providers
  • Technology and hosting vendors
  • Review and reputation management providers, including REVIEWS.io
  • Fraud prevention and security providers

These providers may process information only to provide services to us or as otherwise permitted by our agreements and applicable law.

Advertising and Analytics Partners

We may disclose information to advertising and analytics partners for purposes such as:

  • Measuring advertising performance
  • Delivering targeted advertising
  • Understanding customer interests
  • Improving our marketing efforts

Certain privacy laws may classify some of these activities as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged. Depending on your location, you may have the right to opt out through our Privacy Choices page.

As stated above, we do not share mobile information, text messaging originator opt-in data, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Legal Compliance and Protection

We may disclose information when reasonably necessary to:

  • Comply with legal obligations or lawful requests
  • Enforce our agreements and policies
  • Protect our rights and property
  • Investigate fraud, abuse, or security incidents
  • Protect the safety of customers and the public

Business Transfers

If Traditions is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

Sale, Sharing, and Targeted Advertising

While we do not sell personal information in exchange for money, certain advertising and analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” under applicable privacy laws. Depending on your location, you may have the right to opt out of these activities by visiting our Privacy Choices page.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services
  • Complete transactions
  • Maintain business and consent records
  • Honor opt-out requests and communication preferences
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud and abuse
  • Enforce agreements

Retention periods vary depending on the type of information, our relationship with you, and applicable legal requirements. In some cases, we may retain certain information for longer periods where required or permitted by law, including for tax, accounting, fraud prevention, litigation, or dispute resolution purposes.

Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Privacy Rights

Depending on your location, you may have rights regarding your personal information. These rights may include:

  • Accessing personal information
  • Correcting inaccurate information
  • Deleting personal information
  • Obtaining a copy of your information
  • Restricting or objecting to certain processing activities
  • Opting out of targeted advertising, sharing, or sales
  • Withdrawing consent where applicable
  • Appealing certain privacy decisions

To exercise privacy rights, please contact us using the information below or visit our Privacy Choices page.

We may need to verify your identity before processing a request. We will not discriminate against you for exercising an applicable privacy right.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including:

  • Right to know
  • Right to access
  • Right to delete
  • Right to correct
  • Right to opt out of sale or sharing
  • Right to limit the use and disclosure of sensitive personal information, where applicable
  • Right to non-discrimination

California residents may submit requests by contacting us using the information provided below or through our Privacy Choices page.

European Economic Area, United Kingdom, and Switzerland

Personal information may be transferred to and processed in the United States and other countries where our service providers operate.

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent
  • Protection against fraud, abuse, and security threats

Where personal information is transferred outside your jurisdiction, we use safeguards as required by applicable law.

You may have additional rights under applicable privacy laws, including the General Data Protection Regulation. You may also have the right to lodge a complaint with your local data protection authority.

Children’s Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated Effective Date. If required by law, we will provide additional notice or obtain consent. Your continued use of the Services after an update becomes effective is subject to the revised Privacy Policy.

SMS/MMS Mobile Messaging Program Terms

Gary’s Market Inc. DBA Traditions (“Traditions,” “we,” “us,” or “our”) offers a mobile messaging program (the “Program”). By opting in to or participating in the Program, you agree to these Mobile Messaging Program Terms and the Privacy Policy above (collectively, the “Agreement”), including the agreement to resolve disputes through binding, individual arbitration as described in the Dispute Resolution section below. This Agreement applies to the Program and does not modify other terms or privacy notices that may govern your relationship with us in other contexts.

User Opt-In

The Program allows users to receive SMS and MMS mobile messages by affirmatively opting in, including through an online or application-based enrollment form. Regardless of the method used to join the Program, you agree that this Agreement applies to your participation. By opting in, you agree to receive recurring automated marketing text messages from or on behalf of Traditions at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply.

User Opt-Out

You may opt out of the Program at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to a message from us, or by using another reasonable method that clearly communicates your desire to stop receiving messages. You may receive one non-promotional message confirming your opt-out request. We will honor opt-out requests as required by applicable law.

Duty to Notify Us of a Number Change

If you stop using the mobile telephone number enrolled in the Program, including because you cancel your service plan or sell or transfer the number, you agree to opt out before ending your use of that number. This helps prevent messages from being sent to a person who later receives the number. You may also notify us of a number change using the contact information below.

Program Description

Without limiting the scope of the Program, users can expect to receive messages regarding products, promotions, sales, new arrivals, seasonal collections, cart or browse reminders, order updates where separately authorized or permitted, and other information related to Traditions.

Cost and Frequency

Message and data rates may apply. Message frequency varies based on your interactions with us and the messages, campaigns, and journeys in which you participate.

Support Instructions

For Program support, reply HELP to a message from us or email support@christmastraditions.com. To opt out by text, use one of the opt-out keywords described above. You may also clearly communicate an opt-out request through another reasonable method, and we will process it as required by applicable law.

MMS Disclosure

If your mobile device does not support MMS messaging, the Program may send SMS messages instead.

Disclaimer of Warranty

The Program is offered on an “as-is” basis and may not be available in all areas or at all times. The Program may be affected by changes made by your wireless carrier, device, software, or network. We are not liable for delayed or undelivered messages to the extent permitted by law. Wireless carriers are not liable for delayed or undelivered messages.

Participant Requirements and Age Restriction

You must have a wireless device capable of two-way messaging, use a participating wireless carrier, and subscribe to text messaging service. Not all carriers or devices support all Program features.

You may not use or engage with the Program if you are under 13 years of age. If you are between 13 and the age of majority in your jurisdiction, you must have permission from a parent or legal guardian. By using the Program, you represent that you satisfy these requirements and are permitted by applicable law to participate.

Prohibited Content

You agree not to send prohibited content through the Program. Prohibited content includes:

  • Fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking material
  • Objectionable content, including profanity, obscenity, violence, bigotry, hatred, or unlawful discrimination
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code
  • Any product, service, or promotion that is unlawful where received
  • Content that includes or references protected health information regulated by HIPAA or the HITECH Act
  • Any other content prohibited by applicable law in the jurisdiction from which the message is sent

Dispute Resolution

In the event of a dispute, claim, or controversy between you and us, or between you and Attentive Mobile Inc. or another third-party service provider acting on our behalf to transmit mobile messages within the scope of the Program, arising out of or relating to a federal or state statutory claim, common law claim, this Agreement, or its breach, termination, enforcement, interpretation, or validity, including the scope or applicability of this agreement to arbitrate, the dispute will, to the fullest extent permitted by law, be determined by arbitration in Los Angeles, California before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator will apply the substantive laws of the federal judicial circuit in which Traditions’ principal place of business is located, without regard to conflict-of-law rules. Within ten calendar days after an arbitration demand is served, the parties will jointly select an arbitrator with at least five years of experience as an arbitrator and knowledge of the subject matter of the dispute. If the parties do not agree on an arbitrator within ten calendar days, either party may petition the AAA to appoint an arbitrator who meets the same experience requirement.

The arbitrator will decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties agree that the AAA rules governing emergency measures of protection will apply in lieu of seeking emergency injunctive relief from a court. The arbitrator’s decision will be final and binding, and appeal rights will be limited to those provided in Section 10 of the FAA.

Each party will bear its share of arbitration and administrative fees, except that the arbitrator may order one party to pay all or part of those fees in a reasoned decision or as otherwise required by applicable law. The arbitrator may award attorneys’ fees only where expressly authorized by statute or contract. To the fullest extent permitted by law, the arbitrator may not award punitive damages, and each party waives the right to seek punitive damages in arbitration.

The parties agree to arbitrate solely on an individual basis. This Agreement does not permit class arbitration or claims brought as a plaintiff or class member in a class or representative arbitration proceeding. Except as required by law, neither a party nor the arbitrator may disclose the existence, content, or result of an arbitration without the prior written consent of both parties, unless disclosure is necessary to protect or pursue a legal right.

If any term of this section is invalid, illegal, or unenforceable in a jurisdiction, that determination will not affect any other term or make the term unenforceable in another jurisdiction. If a dispute proceeds in court rather than arbitration, the parties waive the right to a jury trial to the fullest extent permitted by law. This arbitration provision survives cancellation or termination of participation in the Program.

Miscellaneous

You represent that you have the rights, power, and authority necessary to agree to these terms and perform your obligations. A party’s failure to exercise a right under this Agreement does not waive that or any other right. If a provision is found unenforceable or invalid, it will be limited or eliminated to the minimum extent necessary, and the remainder of the Agreement will remain in effect.

New Program features, changes, updates, and improvements are subject to this Agreement unless expressly stated otherwise. We may update this Agreement from time to time. Updates will be communicated as required by applicable law. Your continued participation after an update becomes effective constitutes acceptance of the updated Agreement.

Contact Us

If you have questions about this Privacy Policy or the Program, or would like to exercise your privacy rights, please contact us:

Traditions

Gary’s Market Inc. DBA Traditions

8435 Canoga Ave., Unit A

Canoga Park, CA 91304

Email: support@christmastraditions.com

Phone: (800) 538-2446

Website: https://www.christmastraditions.com

Privacy requests may also be submitted through our Privacy Choices page.