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Traditions Year-Round Holiday Store


Traditions is a family-owned, year-round holiday store born out of a deep love for Christmas and family traditions. Gary and Barbara Thomas instilled this spirit early on, from blaring Christmas music at dawn to scouring holiday shops during family road trips. What started as a seasonal aisle in Gary’s grocery store grew into a full-blown business after the 1994 Northridge earthquake, when the family salvaged and restored discarded furniture to decorate their first store. To their surprise, the furniture itself began selling....

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FAQ

Have a question? Check out our FAQ section for answers to common inquiries.
1

Do you have a retail store?

Yes, we have a physical retail store that you can visit in Canoga Park, California. Attached to our retail store is our 15,000 sq. ft. warehouse where we store all of our products for shipping. Come visit us, we'd love to see you!

2

How long has Traditions been in business?

We're a family owned company that's been in business since 1994. We've been online since 1997, making us one of the longest lasting online stores! You can read much more about our company here: About Us

3

What payment methods are accepted at your store?

Our online store accepts a variety of payment methods to ensure a convenient shopping experience for our customers. We accept major credit cards, such as Visa, MasterCard, American Express, and Discover, as well as debit cards. Additionally, we offer support for digital payment platforms like PayPal, Apple Pay, and Google Pay. We are constantly working to expand our payment options to accommodate our customers' needs.

4

How long does it take to process and ship my order?

Answer: We strive to process and ship orders as quickly as possible! We're super speedy! In fact, most orders are processed within 1 business day after being placed. Shipping times vary depending on the chosen shipping method and the destination of the package. Standard shipping typically takes 3-7 business days within the continental United States, while expedited shipping options are available for faster delivery. International shipping times vary depending on the country and customs processing times.

5

Can I return or exchange an item I've purchased from your online store?

Our online store offers a hassle-free return and exchange policy. You can return or exchange any eligible items within 30 days of the delivery date, provided they are in their original, unused condition with all tags and packaging intact. To initiate a return or exchange, please contact our customer support team through our website or email, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or an error has been made on our part.