Shipping & Returns Policy

We ship via USPS & UPS. Although orders usually ship the day we receive the order, you can expect your order to be shipped within 1-3 days via USPS or 1-5 business days via UPS or FedEx after we ship the order. If you have a FEDEX or UPS number we can accommodate you, as long as you arrange for the pickup using your number. We DO ACCEPT INTERNATIONAL ORDERS.

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS THAT ARE MARKED "RETURN TO SENDER" BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. We now have address validation built in, while mistakes are rare, they can still happen. If we receive a returned package, we're happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.

We offer free shipping on select products. Products that ship for free are sent via the cheapest shipping method which is typically UPS Ground. If multiple items are ordered alongside the product that ships for free, then the shipping rate displayed is ONLY for the additional items (free shipping + the cost to ship the other items). Free shipping cannot be combined with other discounts or coupons. Some exclusions apply. 

If an item is damaged in shipping, first of all we are so sorry! Unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at 800-538-2446. We must be contacted within 10 days of receiving the order, otherwise we may not be able to replace the item. *Please note that we require an image of the damaged product, the outside packaging (with label), and inside packaging be sent to us* either via email or text. You must hold on to all packaging material and items (including damaged pieces) until the matter is resolved. International Customers: Please note that a credit may be issued instead of replacement.

We apologize, but we cannot be held responsible for stolen packages or missing packages marked as delivered by the shipping companies. We do our best to follow up with our shipping companies, but more often than not, the matter will not be resolved. Please make sure you are shipping your package to a safe location.

We do accept returns. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US within 15 days of receiving your order. We will not authorize or accept returns after this period. There may be a 15% restocking fee for returned merchandise. All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us, we will NOT CREDIT YOU. However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, not the shipping costs. ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE APPROVAL DATE, OTHERWISE THEY WILL NOT BE ACCEPTED.

ITEMS RETURNED TO US WILL BE CREDITED MINUS THE 15% RESTOCKING FEE TO THE CREDIT CARD USED FOR THE ORIGINAL ORDER. SHIPPING CHARGES WILL NOT BE CREDITED BACK TO YOUR CARD. IF FREE SHIPPING WAS USED WITH YOUR PURCHASE, YOU WILL BE CREDITED FOR YOUR ITEMS MINUS THE COST TO SHIP THEM TO YOU. It may take up to a week for credits to apply.

International returns: We apologize, but we cannot send return labels to our international customers. Returns must be sent back to us via the recipient's local carrier.

Special orders require a 50% deposit at the time the order is placed. The remainder of the balance will be charged to the credit card you provide when the item is shipped to you. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT WILL NOT BE ACCEPTED FOR RETURN.